Brooklyn Children's Museum (www.brooklynkids.org) is the
world's first children's museum and a pioneer in the fields of
early childhood education and informal learning. Rooted in its
Central Brooklyn community, the Museum’s mission is to provide
first cultural experiences for children and families that inspire
curiosity, creativity, and lifelong love of learning. Brooklyn
Children’s Museum serves nearly 300,000 children and adults
annually, and operates in a 125,000 square foot indoor and outdoor
space owned by the City of New York.
Reporting to the President & CEO and leading a department of
roughly 30 staff members and consultants, the Chief Operating
Officer is Brooklyn Children’s Museum’s chief administrative
officer and co-leads the executive team with the CEO and the Vice
President of Exhibits & Education. The Chief Operating Officer
oversees four departments:
- Visitor Experience & Earned Revenue
- Finance, Administration & Human Resources
- Building Operations
- Marketing & Communications
General Management Responsibilities
- As part of the executive team, engage in strategic planning and
visioning for the organization. Act as the chief thought leader for
operations, finance and human resources with an eye towards
holistic needs of the organization.
- Support the executive team in building capital and staffing
plans to advance the institution, supporting program development
- Staff two committees of the Board of Trustees, steward Board
governance, create Board materials, attend all meetings, and
regularly interface with Trustees.
- Act as a senior representative for the Museum with the City of
New York, in the press and at conferences, community events, funder
meetings, and as needed.
- Drive staff alignment on organizational goals and objectives
annually, including talent development and performance
Visitor Experience/Earned Revenue
- Provide departmental vision and supervise Visitor Services
staff to create an excellent customer experience for families
visiting the Museum.
- In conjunction with the Director of Visitor Services, set goals
for the VS team, including attendance, budget, and membership
- Oversee earned revenue and amenities, including the gift shop,
café, birthday party, space rental, membership, and other income
- Evaluate customer management technology, and make decisions
about technology needs.
- Supervise data collection and tracking for all attendance and
Finance & Administration
- Oversee all aspects of finance administration, including
budgeting, day-to-day operations, analysis, reporting, and
forecasting. Maintain budget and oversee the Museum’s audit, legal
matters, and endowment and investment funds in conjunction with
consultants and Board committees.
- Coordinate legal oversight for contracts, collective
bargaining, and employment issues with hired lawyers, consultants
and pro bono counsel.
- Oversee human resources with support from a team of consultants
and labor experts. Ensure that legal requirements, business
practices and Museum policies are met.
- As a member of the senior staff, contribute to the strategic
planning, planning for the capital expansion, policymaking and
organizational management of the Museum.
Marketing & Communications
- Oversee the website, social media, and program listings for
Brooklyn Children’s Museum.
- Field media and public relations requests.
- Oversee community relations, speak with community leaders, and
attend community meetings as a representative of the Museum.
- Create a system for sharing and opening our space to community
and nonprofit organizations.
Building Operations Responsibilities
- Oversee physical plant, set goals, budget and supervise
Director of Building Operations.
- Supervise building operations team, including facilities,
security and custodial staffs.
- Manage teams to complete major capital projects, renovations,
and major building repairs.
- Work in partnership with City, State and other major capital
funders to maintain the building, secure funding, and deliver on
contracts and agreements.
- A proven leader with excellent communication skills,
demonstrated management ability, and understanding of strategic and
operational planning in complex environments.
- A creative thinker who is able to generate new ideas and lead
- 10+ years of operations and management experience in a museum
or other nonprofit organization.
- JD, MBA, MPA or graduate degree in a related field strongly
- Excellent financial management skills, including experience
with budgets and oversight of financial statements.
- Excellent communication, writing and team leadership,
operations and interpersonal skills.
- Experience with project management, including conceptualizing
projects and evaluating funding opportunities.
- Understanding of high level human resources and talent
management, including issues of organizational culture and
compliance. Experience with unions and labor a plus.
- Candidates who have managed major capital expansions or
building operations preferred.
- Understanding of public policy and community affairs in
Brooklyn a plus.
- Commitment to Brooklyn Children’s Museum’s mission, community
- Thrives in a fast-paced and complicated organization, and is
able to effectively outline individual and team priorities in a
- Solution-oriented and comfortable leading cross-functional,
- Highly organized and able to set and meet team and personal
- Experience working in an environment serving the public.
- Strong team player and ability to work with people of many
different backgrounds and perspectives.
- Excellent listening skills and ability to consider ideas of
- Ability to work independently and organize effectively.
- Some weekend and evening work is required for this job.
Location/Region: New York, NY (US - 10013)