**This Postion available at all three Mohave Mental Health Clinic Locations: Kingman, Lake Havasu City, and Bullhead Arizona
LINES OF AUTHORITY: This position reports to the designated Clinical Director. This position provides clinical supervision to Clinical Staff that provide out-patient services.
POSITION SUMMARY: Provides direct Clinical Supervision to all assigned therapists and case management staff. Coordinates and collaborates with internal and external customers. Promotes adherence to accepted clinical, operational and ethical standards as described in policy.
- Maintains oversight of client treatment and provision of covered services. Develop and implement with the clinical team, site based services to meet client needs adhering to clinic policy and JCAHO, ADBHS, OBHL and NARBHA standards as evidenced by data and chart auditing. Implements program changes and monitors appropriate standards of care per policy. May provide direct service. Functions as clinical liaison for clients assigned to non-credentialed staff. The primary responsibility of the Clinical Liaison is to provide clinical oversight of the person's care, ensure the clinical soundness of the assessment/ treatment process, and service as the point of contact, coordinating and communicating with the person's team and other system where clinical knowledge of the care is important.
- Manages service utilization and service value by monitoring staff productivity, case loads, in actives and unassigned clients through review of monthly reports. Data will demonstrate compliance or progress toward compliance. Maintains appropriate staffing and communicates with HR regarding open positions as evidenced by open position lists and hire requests.
- Provides Individual and Group clinical supervision. in accordance with licensing standards. Complete Supervision Documentation for all supervisory activities. Audits a minimum of one chart per staff per month and reports to QM. Facilitate the professional development of staff and monitor required training. Recognize staff accomplishments regularly. Adhere to the progressive disciplinary process when necessary. Evaluate each staff's performance annually completing competencies and quality profiles for each staff person. Evidence of this function is documented in the HR personnel file.
- Provides administrative support to on-call staff on a rotating basis. Supports staff in clinic crisis response process during clinic hours and after hours. Completes and monitors crisis triage logs and reports.
- Recruits, interviews, hires and trains new staff in conjunction with Clinical Directors and Human Resources. Completes Transfer and Hire requests. Provides Clinical Orientation to new staff, completing the Clinical Orientation Competency Checklist. Completes Credentialing process of Clinical Liaisons and/or Child and Family Team Facilitators. Facilitate the professional development of new hires and evaluate performance after the first six months of employment. Documentation of these process will be located in the HR personnel files.
- Ensures personal and staff adherence to clinical and ethical standards per NARBHA, State Funding agencies, CMS, and JCAHO regulations, policies and procedures. Models professional boundaries. Follows policy and procedure in reporting a breach of ethics as evidenced by reports sent to the QM department. Maintains adherence with the clinic personnel policy.
- Participates in Clinical Leadership activities which operationalize ADBHS, NARBHA, JCAHO and CMS standards. Provide training on initiatives, policy's, forms and programs as evidenced by Training logs. Collaborate with other Clinical leaders to maintain a consistent service delivery system. Participates in workgroups, committees or other team activities as evidenced by Meeting Minutes.
- Develops and maintains effective working relationships with internal customers. Communicates and coordinates with other departments and services as indicated, such as IS, Medical Records, Data and Customer Service demonstrated by constructive problem resolution.
- Develops and maintains effective working relationships with stakeholders and community resources as demonstrated by the development of working community relationships. May attend community meetings, agency meetings or participate in other collaborative activities.
- Develops and Maintains professional licensure and development. Complies with all supervisory licensing standards. Maintain CEU hours for licensure and for supervisor position. Maintains current license.
- Participate in the Performance Improvement in the Clinic. Complete the supervisory review for Incident Reports and Client Complaints. Participate in problem identification and resolution on a formal and informal basis.
- Work well under pressure, meeting multiple and sometimes conflicting deadlines: at all times demonstrates cooperative behavior with colleagues and supervisors.
- Performs other duties as assigned.
- Able to effectively de-escalate clients using techniques as trained and outlined in approved crisis intervention models.
- Frequent interaction with assigned staff.
- Interfaces as needed with peers, clinical team members, and directors as well as internal/external customers.
- Collaboration with community resources/referral agencies
Qualifications and Experiences:
- Master Degree in a Behavioral Health Field and Currently Licensed Behavioral health Professional
- Current driver's license and proof of auto insurance to drive Clinic vehicles.
- Ability to obtain an Arizona fingerprint clearance card.
- Clinical experience.
- Supervisory experience.
- Prior experience working in a community mental health setting.
- CPR and First Aid.
- Knowledge of community resources and an understanding of managed care.
- Familiarity with commonly used psychotropic drugs and their side effects.
REQUIREMENTS FOR SPECIAL POPULATIONS:
Persons conducting assessments and/or providing treatment to special populations are able, through training and experience, as well as through agency-specific observation or testing of performance to:
Staff responsible for providing services to chemically dependent members have appropriate training, education, experience, performance and demonstrate competency.
Staff must be able to gather and assess information about:
- The relationship of each member's physical status to the dependence.
- The nature of the emotional compulsion to use alcohol and/or other drugs.
- The intensity of the member's preoccupation with using alcohol/and/or other drugs.
Staff must also demonstrate competency in their ability to:
- Interpret information about a member's use of alcohol and/or other drugs.
- Develop a written summary and/or treatment plan based on member's problems and needs;
- Provide appropriate services.
CHILDREN AND ADOLESCENTS
Staff responsible for providing services to child and adolescent members have appropriate training, education, experience, performance and demonstrate competency.
- Staff demonstrate knowledge of growth and development of children and adolescents.
- Staff demonstrate their ability to develop treatment plans and services based on member's problem and needs.
- Staff demonstrate knowledge and skill in working with family systems.
SERIOUSLY MENTALLY ILL
Staff responsible for providing services to seriously mentally ill members have appropriate training, education, experience, performance and demonstrate competency.
- Staff have knowledge and ability to gather and interpret information about seriously mentally ill members.
- Staff understand the member's needs and the range, intensity, and duration of care, habilitation and rehabilitation required.
Staff responsible for providing services to mentally retarded/developmentally disabled members have appropriate training, education, experience, performance and demonstrate competency.
- Staff have knowledge and ability to gather and interpret information about a mentally retarded/developmentally disabled member.
- Staff understand the member's needs and the range, intensity, and duration of care, habilitation or rehabilitation required.
- Able to cope with emotional demands as they arise.
- Able to sit for extended periods of time.
- Able to hear ordinary conversation and phone communications.
- Computer, typewriter, printer, fax, copy machine and company vehicles.
- Air conditioned and/or heated office setting.
Mohave Mental Health Clinic, Inc., will provide reasonable accommodation for individuals with disabilities, unless it would cause undue hardship. We define reasonable accommodation as any change in the work environment or in the way a job is performed that enables a person with a disability to enjoy equal employment opportunities. We will make a good faith effort to list any special requirements in our job descriptions.