Customer Service Representative Part-time
Seeking outgoing customer oriented people to join our exceptional Customer Service Department. If you enjoy dealing with some of the nicest people in the industry, then working for the #1 firearms auction house in the World might be the job for you!
Duties to consist of, but not limited to, reaching out to our clients regarding various auction services, i.e., catalog purchasing, placing bids, winning bids, arranging shipping, resolving issues and overall providing excellent customer service and customer satisfaction.
Prior customer service with an emphasis on high volume telephone interaction required. Strong knowledge and on the job experience with Word and Outlook a must. This is a part-time position. Hours are 5pm to 8pm and Saturdays 9am to 2pm. $13.00 per hr.
Email resume with cover letter to
or mail to: Rock Island Auction Company, 7819 42nd St. W., Rock Island, IL 61201, Attn: HR.
Prior to applying, learn more about who we are and what we do at
. No phone calls please.
As published in the Dispatch-Argus
About this company
Rock Island Auction Company is the World’s leading auction house for firearms, edged weapons and military artifacts. We are known for offering unique, rare and one of a kind items not found anywhere else. We are also known for our outstanding customer service, our award winning catalogs and fun and exciting auctions.
Rock Island Auction Company has been solely owned and operated by Patrick Hogan since its inception. This company was conceived on the idea that both sellers and buyers should be completely informed and provided a professional venue for a true auction. After working with two other auction companies, Mr. Hogan began Rock Island Auction Company in 1993. Under Mr. Hogan’s guidance the Company has experienced growth each and every year; and he is the first to say it is his staff’s hard work and determination that have yielded such results.
A good reputation and proven results is a true test of any successful auction house. Rock Island Auction Company routinely sells over 60% to 70% of its auction lots to bidders who are absentee - that’s trust! Further, in the last six years Rock Island Auction Company has sold no less than 97% of the lots brought to the auction block.
We have two different types of auctions - Premiere and Regional. Our Premiere auctions take place three times a year, each over a three-day period. Each of these auctions is made up of the rare, unusual, mint, and highly collectable pieces. The catalogs for these auctions are full-color, three volume sets consisting of over 700 pages and 6000+ photos. Total sales for these auctions are typically between seven and twelve million dollars.
Our Regional auctions are made up of affordable antiques, beginning collector’s items, usable sporting arms, and many non-firearm lots. These auctions are held twice a year and garner on average two to three million dollars. We have named these “regional” as we encourage the buyer to view the items in person; therefore we focus on buyers within a 500 mile driving radius. However these sales have become very popular. As the number of catalogs printed has sky-rocketed our absentee bids have done the same. All auctions can be viewed on our web-site in full color.
We consistently obtain results, just look at our record for the past eight years:
2004 = $14.6 million
2005 = $16 million
2006 = $19 million
2007 = $28.6 million
2008 = $31+ million
2009 = $28 million
2010 = $32 million – AN INDUSTRY BREAKING RECORD!
2011 = $32 million
2012 = $34 million with one more auction in December!
Rock Island Auction Company has conducted numerous firearms auctions since it was established in 1993, but in the past eight years our sales total is $201 million, the highest in the industry. We sell more firearms than any other auction house in the world.
As a rapidly growing company, we welcome resumes and/or applications from those who enjoy working in a fast paced and constantly changing environment. We offer great benefits to all full time employees after 90 days of employment, including five days of vacation after six months. In addition, we have a beautiful new facility with comfortable employee amenities, including a state-of-the-art exercise room. If you have an interest or passion in history, firearms or serving clients in a unique and unusual environment, RIAC just might be the place for you.