This Customer Service Representative will work independently to provide premier customer service to assigned, established customers. They will assist their customers in all areas of order entry, changes, problem resolution, and communication of Division pricing and follow-up to insure the customer is satisfied.
This Customer Service Representative will provide prompt service to phone calls, faxes and e-mails. Communications come from customers, Divisions and sales staff. They will have the support of the team when needed and work under the direction of the office supervisor and/or PSC Manager.
Communicates in a timely manner with customers, field sales and internal personnel regarding customer needs
Receive, review and input customer orders
Provide prompt responses to customer requests, issues and schedule changes made by phone, fax, e-mails, etc.
Follow-through to resolve customer complaints
Use Parker catalogs and reference material to answer customer questions
Perform all required and best practice activities in the servicing of all customers
Expedite Division product and maintain positive relations
Maintain and expand upon current customer relationships
Actively support the Corporate Win Strategy
Perform other related responsibilities
Previous Customer Service experience (in Account Management/Sales Industry, not retail)
Excellent telephone skills with the ability to work with others
Ability to read and interpret written forms of communication (customer Pos, change orders, PO special instructions, work instructions, etc.)
Order entry and order tracking experience
E-mail and internet (customer portal) experience
Knowledge of Parker parts and part numbers is a plus, but not required
Must be a self-starter, able to work independently, and motivated to follow through to closure
Ability to multi-task many projects at once, prioritize and escalate issues when appropriate
BA degree preferred, but not required
Ability to sit for long periods of time
Ability to get up frequently to retrieve documents, including from the shop
- Computer proficiency
- Strong team player
- Excellent interpersonal and communication skills
- Strong customer orientation
- Time Management: the ability to organize and manage multiple priorities.
About this company